Terms and conditions

Rights of intellectual and industrial property

All the site content is copyrighted and protected by applicable rules on copyright and industrial and/or intellectual property. By way of example, but not limited to it, as site content must be considered: texts / any graphic representation and/or texts in general / photos / videos

It is strictly forbidden any reproduction, modification, transmission, publication and/or redistribution of the contents of this site without the express written permission of Sailor’s Srl, except for printing activities, downloads and views of the site content made exclusively for personal and non-commercial purposes and provided that the content is not modified in any way and the included information relating to industrial and intellectual property rights are kept. Sailor’s Srl gives notice that it is absolutely forbidden to use all distinctive signs in ownership of Sailor’s Srl. These general terms and conditions are governed exclusively by the Italian Law.

Terms of sale

This document contains the general terms and conditions of sale and online payment on the web site corresponding to the domain named www.barrow-bibas.com under the ownership and management of Sailor's Srl, with registered offices in Via San Felice 32 / A VAT ID, VAT Code 03202470377 and business registration number Rea BO - 273006. These General Terms and Conditions, except for any exceptions specifically agreed in writing, govern the relationship between Sailor's Srl and the customer, consumer or professional.

Conclusion of the contract

The contract between Sailor’s Srl and the customer shall be considered concluded with the acceptance of the order by Sailor’s Srl and, anyway, except good late payment. By filling in the online order, the customer declares to have read all the information provided during the purchase procedure, and to fully accept the general conditions herein below. Once the online purchase procedure is finished, the customer will print or save an electronic copy or save these general terms and conditions and, if the customer is a consumer also in respect of the provisions of articles 52 and 53 of the D. Lgs. 6th September 2005, n. 206 (“D. Lgs. N. 206/2005”).

Return Policy

To exercise the right of withdrawal, the customer must fill out the request form provided in your profile to Sailor’s Srl within 14 working days from the receipt of the products. Sailor’s customer care will promptly communicate to the customer the instructions to return the product/s. The customer will receive an e-mail containing the waybill of the courier and all necessary documents to book the goods return via DHL courier. The return can be claimed only by the holder of the order and made to the same address used for the shipping. Your product must be returned unused, undamaged, unwashed or otherwise altered, complete with all its parts, with the control card related to it, the guarantee seals ( adjustable closing tag and irreversible tag) that must be intact and untampered and in its original packaging ( including wrapping and original boxes and any auxiliary material such as dustbags, hangers and suit-covers). To limit damage to the original packaging, it is recommended to insert it into a second box on which to affix the label provided by Sailor’s Srl. It is avoided in all cases the position of the label or adhesive tapes directly on the original packaging of the product. Shipping charges related to the returning of the product are differentiated on the basis of the reasons for returning the ordered product by the customer at the site www.barrow-bibas.com

Shipping charges related to the returning of the product shall be borne by Sailor’s Srl ONLY for the first change (size / color or for defective items) depending on availability of stock of the product in the requested size/color or for reimbursement. Shipments of replacement items are free of charge if the customer is located within the Italian territory or the European Union one. Shipping costs for replacement of the product outside the Italian territory or the European Union one are at the customer’s expenses; besides the costs of delivery will not be reimbursed to the customer or other incidental expenses and/or taxes existing when performing the order.

The shipment is under the full responsibility of the customer until the certificate of receipt is in the warehouse of Sailor’s Srl. The right of withdrawal is applied only to the purchased product in its entirety; it is not possible to exercise withdrawal only on one or more parts of the purchased product. In case of orders including more products you can exercise the withdrawal with respect to one or more of the products that you have ordered, specifying the description of the products that you intend to return, in filling up the module, under the previous article 19. In the event of damage to the product during its transport, Sailor’s Srl will give the customer notice of the incident (within 5 working days from receipt of the product in its warehouse) to enable him/her to make a timely complaint against the chosen courier and obtain a refund of the product value( if this is insured). In this case the product will be made available to the customer for its restitution, simultaneously eliminating the request for withdrawal. Sailor’s Srl is not responsible in any way for damages or theft/ loss of the goods.

Upon its arrival at Sailor’s Srl, the product will be examined to assess any damages or tampering not caused by the transport. If the packaging and/or wrapping may be damaged, Sailor’s Srl will withhold from the due refund a percentage not exceeding 10% of the value of the product itself, as a contribution of the recovery costs.

Except for any recovery costs for damage to the original packaging, Sailor’s Srl will refund to the customer the amount paid for the purchase of the product within 14 days from its return. If the payment was made by Paypal, the refund will be via procedure of transfer of the charged amount to your Paypal Account or by bank transfer. In the latter case the customer will promptly provide the information of the bank account upon which it will be sent the refund ( ABI-CAB-IBAN codes, number of account and bank name of the invoice payee).

The customer loses the possibility of exercising the right of withdrawal, for lack of essential integrity of the product ( or package and/or its contents), in case Sailor’s Srl finds out :

- the use, even partial, of the product and of any accessories

- the lack of the external packaging, the original internal packaging

- the tampering and the wearing of the guarantee seals

- the absence of integral elements of the product

- the absence of the control card attached to the product

- the damage to the product not due by its transport.

In such cases the products remain at the warehouse of Sailor’s Srl available to the customer to be picked up at his/her responsibility and expense.

Guarantees

All products sold through the site are covered by the manufacturer warranty for defects of conformity, which lasts 12 months if the customer is a professional operator (and as such has VAT number- partita IVA) and lasts 24 months if the customer is a consumer as well as said in the D.Lgs. n. 206/2005 The manufacturer warranty is given in terms of law.

The warranty is applied to the product that has a lack of conformity, provided that the product is properly used, in accordance with its intended use and as provided in the accompanying documentation. In case of lack of conformity, without charge to the customer, Sailor’s Srl will restore the conformity of the product by repairing-replacing it or reducing its price or by the termination of the contract. If, as a result of control by Sailor’s Srl, the defect does not prove to be a lack of conformity, the customer will be charged of any verification and repair costs, where applicable, as well as transportation costs if supported by Sailor’s Srl.

If, for whatever reason, Sailor’s Srl could not render its customer a product under warranty (repaired or replaced), it will proceed at its own discretion to refund the amount paid taking into consideration the use of the product or to replace it with a product that has the same or better characteristics. The time of repair or replacement of a defective product only depends on the manufacturer’s policies and no damage can be requested to Sailor’s Srl for any delays in carrying out repairs or replacements. In case the application of the guarantees implies the return of the product, the product shall be returned by the customer in its original packaging, complete in all of its parts (including the wrapping and any documentation and accessories). In order to limit damage to the original packaging, Sailor’s Srl recommends to insert it into a second box.

Promotional codes

Customers who subscribe to the Sailor's newsletter will receive information about products and companies in the catalog, images and presentations of events and shows, promotional promotions and promotional codes. Promotional codes, received by e-mail, are strictly personal and non-transferable. Each promotional code, by nature, has a validity period and this time limit can not be extended in any way, in some cases the promotional codes are valid only for certain brands or articles, specified in the email containing the code.  Promotional codes are not cumulative, sellable, and / or sellable. Sailor's srl reserves the right to refuse orders by using promotional codes that indicate signs of duplication or fraudulent use. 

Sizes and fitting

Sizes vary considerably according to the stylist. For this reason, in every product page you will find a link to the “Size Chart” where you can convert international sizes, have some indications about the sizes of the products, a guide to using, and further information on how the clothes can dress and if they are particularly tight fitting or abundant. If you need more help, our team try on every garment on sale and so they can answer any question or give explanations. To have a consultation, send an e-mail to customercare@barrow-bibas.com  We remind you that the first size change in Italy or in the European Union is free. For more information, see the section entitled Withdrawal Right of the Customer.

Prices

All prices published online, payments and invoices are in Euro (€/EUR). 

Payment Method

The following methods of payment are accepted by www.barrow-bibas.com:

CREDIT CARD

When Clients place orders online, Credit Card details are entered into a protected online banking system provided by CartaSi XPay. Visa, CartaSi and American Express are accepted.
Please visit:
www.visa.com www..cartasi.it and www.americanexpress.com  for further information.

BARROW-BIBAS.COM Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server.

BARROW-BIBAS.COM customer service agents will not ask for nor accept credit card numbers and/or expiration dates. BARROW-BIBAS.COM advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa, SecureCode by Mastercard, and

Safe Kay by American Express
For more information, please visit 
www.visa.com or www.mastercard.com/it www.americanexpress.com

BARROW-BIBAS.COM will proceed to charge credit card as soon as the goods order is confirmed.

The total amount will be charged to the costumer based on the agreement of the client with his own bank. 

If there are sufficient funds and the account information is valid, the transaction will be processed instantly.

PAYPAL

barrow-bibas.com accepts payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.

 

BANK TRANSFER

When Bank Transfer is selected as the method of payment, the Client will automatically receive an email containing the bank account information for barrow-bibas.com. The merchandise will then be reserved for the order until payment has been confirmed.
It is mandatory that the Client email a scanned copy of the Bank Transfer within 48 hours to avoid the cancelation of the order. If the scanned copy of the Bank Transaction is not received within 48 hours of the request, the order will be cancelled.
Merchandise will be shipped once the payment has reached ’s bank account. 

Protection Of Personal Data

Pursuant to article 13, legislative degree n. 196/03 and subsequent amendments and integrations (“Privacy Code”) , we inform you that your personal data will be processed with electronic means from Sailor’s Srl.with registered office in Via San Felice 32, P.IVA, Codice Fiscale 03202470377  and number of registration in the business register of Bologna,  Rea BO - 273006, in the person of its legal representative pro tempore acting as data controller for the purposes of the execution of contracts, execution of requests and of the provision  of the services required as well as for the fulfilment of obligations under national and/or of the Community laws and regulations.

The lack of the compilation of the compulsary fields marked with an asterisk (*) will make it impossible to Sailor’s Srl to continue providing the services requested by you.

The supplied personal data will be handled for sending newsletters and promotional material, too. In connection with this you will be asked to give your consent to its processing. Your personal data may be communicated to third parties in relation to Sailor’s Srl within the limits and for the purposes indicated above. We inform you that at any time you may exercise the rights represented in the article 7, Privacy Code, sending an e-mail to customercare@barrow-bibas.com. We invite you however to upgrade your data in case of variations and to read the full text of the statement below.

Article 13 (D. Lgs. 30th June 2003, n. 196): Statement

1. The person concerned or the person from whom personal data are collected shall be preliminarily informed orally or in writing about:

1.1 The purposes and methods of processing for which the data are intended

1.2 The compulsory or optional nature of the provision of the data

1.3 The consequences of a refusal to respond

1.4 The subjects or categories of subjects to whom the personal data may be communicated or entrusted and the purpose of dissemination of the given data

1.5 The rights of the article 7

1.6 The identification data of the data controller and, where designed, of the representative in the State’s territory pursuant to article 5 and of the person in charge. When the owner has designed more responsibles, at least one of them is indicated, indicating the site of the communication network or the modalities through which it is easily known the updated list of data processors. When a manager for aknowledgement of the interested was appointed, operating the rights referred to in article 7, such director is designed.

2. The statement referred to in paragraph 1 also contains the elements foreseen by specific provisions of this code and may not include elements already known to the person providing the data or whose knowledge can hinder the exercise by a public subject of inspection or audit undertaken for purposes related to defence or State’s security or prevention, detection or repression of crime.

3. The Guarantor may identify, with precise measure, simplified procedures for the provided statement, in particular from telephone services of assistance and information to the public.

4. If the personal data are not collected from the data subject, the statement as per paragraph 1, including the categories of processed data , is given to the same person when registering data or, when their communication is envisaged, no later than the first communication.

5. The arrangement referred to in paragraph 4 shall not be applied if:

5.1 The data are processed according to an obligation under the law, regulations or Community legislation.

5.2 The data are processed for the purposes of carrying out defence investigations, pursuant to law 397, December 7th, 2000, or, anyway, to assert or defend a right in court, provided that the data are processed exclusively for the said purposes and for the period strictly necessary for their pursuit.

5.2 The statement to the data subject involves the use of means that the Guarantor, prescribing any appropriate measures, declares clearly disproportionate to the protected right, that proves in the Guarantor’s opinion, it is impossible.

Article 7 (D. Lgs. June, 30th 2003, n. 196): Right to access personal data and other data

1. The interested party has the right to obtain confirmation of the existence or not of personal data concerning him/her, even if not yet recorded, and their communication in an intelligible form.

2. The interested party has the right to obtain information about:

2.1 The origin of personal data

2.2 The purposes and methods of treatment

2.3 The logic applied in case of treatment carried out with the help of electronic instruments

2.4 The identity of the holder, the responsibles and the designed representative pursuant to article 5, subparagraph 2

2.5 The subjects or categories of subjects to which the personal data may be communicated or who may come to know them in their capacity as designated representative in the State’s territory, managers or agents

3. The interested party has the right to obtain:

3.1 Updating, correction or, when there is interest, integration of the data

3.2 The cancellation, transformation into anonymous form or blocking of the data treated in violation of law, including those of which it is not necessary the maintenance in relation to the purposes for which the data were collected or subsequently processed

3.3 Certification that the operations as per letters a) and b) have been notified, as also related to their contents, to those to whom the data were communicated or disseminated, unless this requirement proves to be impossible or involves on the use of means that are manifestly disproportionate to the protected right

4. The interested party has the right to oppose wholly or partly:

4.1 On legitimate grounds, to the processing of personal data concerning him/her even though relevant to the purpose of collection

4.2 To the processing of personal data concerning him/her for the purpose of sending advertising materials or direct selling or for carrying out market researches or commercial communication.

Cookies

Cookies are small text files that are stored on your computer while visiting different websites, and are used by most websites for different purposes. Infact they may be used to improve the website’s experience of the customer, for example by making particular parts of a website work or remembering the preferences selected by the customer. On this website no personally identifiable information about you is collected, apart from the information you volunteer (for example by emailing us, using our online forms). You may disable these cookies at any time in your browser’s system settings and delete existing cookies.

 

Claims
Any claim by the customer must be addressed to:

Sailor’s Srl

Customer Service

Via San Felice 32/A – 40122 Bologna

e-mail: customercare@barrow-bibas.com

These general conditions are governed exclusively by Italian law.

Italian Law

Users accessing this site declare they accept that all issues related to the use of the barrow-bibas web site are governed by the law of the Italian State.

Barrow-bibas does not warrant in any way that the content of the site complies with the laws in force in other countries. Access to the site www.barrow-bibas.com from places where its contents are considered illegal is expressly forbidden. Users who decide to access the site from these countries are fully aware of the legal consequences and penalties they are likely to incur and will be solely responsible for compliance with local laws. 

I Agree

Within the meaning and for the purposes laid down in articles 1341 and 1342 of the Civil Code, you hereby expressly accept the provisions laid down in the articles: 3 ( brief description of the products in our catalogue) ; 5 ( right not to satisfy the order); 8.1, letter E ( lack of responsibility with respect to the fraudulent use of the customer’s credit cards ); 8.1, letter F ( lack of responsibility with respect to the success of online payment ); 8.2, letter B (we reserve the right to cancel the order in lack of receipt of copy of the bank transfer within 48 hours); 8.3, letter B ( we reserve the right to cancel the order in case there are payments made by non-verified PayPal accounts); 11 and 22 (delivery and shipping costs and taxes that the customer must pay); 15 ( fulfilment of the obligations of Sailor’s Srl at the time of the product delivery to the chosen courier); 16 (obligation of control of the delivered products by the customer); 17 ( product acceptance without reservation by the customer, in the absence of contestation), 23 ( chargeback reserve of 10% in case of damage to the internal or external packaging of the returned product); 25 (we reserve the right to refuse the acceptance of the returned product); 32 ( privacy); 34 (applicable law), of these General Terms and Conditions.